XM Pulse Digest by XMscience is your insider guide to the ideas, insights, and innovations shaping the future of Experience Management (XM). Whether you’re a CX strategist, EX leader, or brand evangelist, XM Pulse Digest delivers bite-sized brilliance and bold perspectives—straight to your inbox. Curious about how organizations actually build loyalty, trust, and value? Want research-backed takes and real-world stories that challenge the status quo? Looking for practical tools to lead experience-driven change? Subscribe to XM Pulse Digest for fresh content that’s smart, timely, and always human-centered. Share it with your team. Bring it to your next meeting. Spark the next big conversation.
XM Pulse – Master Calm Under Pressure: A Job Seeker’s Secret Weapon
Equanimity Is the KeyThe modern job hunt can feel like an emotional roller coaster — from hopeful interviews to crushing rejections. Without the right mindset, stress, doubt, and frustration can quickly take over. But what if you could transform your job search into a calmer, more resilient experience? Equanimity in the job search is not about suppressing emotions but engaging with them wisely—transforming turbulence into steady momentum. Equanimity, a powerful practice rooted in mindfulness, helps job seekers stay steady, focused, and confident — even in the face of setbacks. Discover practical techniques that can boost your inner strength, manage application anxiety, and help you navigate interviews with calm and clarity.
If a job search ever meets your doorstep, you'll be well versed and practiced to apply equanimity right out of the gate. |
XM Pulse Digest
XM Pulse Digest by XMscience is your insider guide to the ideas, insights, and innovations shaping the future of Experience Management (XM). Whether you’re a CX strategist, EX leader, or brand evangelist, XM Pulse Digest delivers bite-sized brilliance and bold perspectives—straight to your inbox. Curious about how organizations actually build loyalty, trust, and value? Want research-backed takes and real-world stories that challenge the status quo? Looking for practical tools to lead experience-driven change? Subscribe to XM Pulse Digest for fresh content that’s smart, timely, and always human-centered. Share it with your team. Bring it to your next meeting. Spark the next big conversation.
Personnel Assessment from War? In 1917, as America entered World War I, military leaders were overwhelmed. With more than a million soldiers arriving in training camps, old methods (e.g., interviews, gut instincts, hastily made judgments) weren’t just outdated recruitment strategies but they were dangerous. Misplacing a soldier could cost lives. Enter Robert Yerkes and a team of psychologists. As they walked through the rows of raw cadets, they asked themselves: Isn’t there a way to...
Siloed XM Costs Clients Meet Jordan, Head of Customer Experience (CX), and Priya, Head of HR. For months, Jordan had been fielding complaints from a key client about “inconsistent service” and “mixed messages.” But every internal KPI showed CX was fine. Meanwhile, Priya was struggling with high attrition in frontline roles – especially among support staff. Exit interviews revealed burnout and confusion about their role in delivering the customer promise. Neither had realized the two issues...
Daily Latte -> Tense Moment -> Wake-Up When a senior executive watched a customer berate a young barista over a delayed coffee order, she didn’t just see a rude exchange. He saw a mirror. “That could’ve been one of my frontline employees. And that barista? He handled it better than some of our managers might have." Respect Isn’t Optional. It’s Foundational That moment sent her down a path of reflection. How does her organization treat people? Not just customers with buying power...but...